English

Ticketing machines

Locations of ticketing machines
Once on our website [link], click on ‚Punkty’. Ticketing machines are marked on the map with this icon [..]

 

Using the ticketing machine

 

Complaints

To make a complaint, complete a complaint form which can be downloaded by clicking the following:

  1. Complaints form [here]
  2. Request for refunds [here]

Templates of filled-in forms [template 1, template 2].

All written complaints and requests should be completed in Polish.

The deadline for considering the complaint is 30 days from the date of receipt of the application by the Board of Rzeszów Urban Transportation Authority.

Attach a copy of the bank statement confirming transaction made with a card

Having filled in and signed the complaint form, submit it:

  1. Via e-mail: biletomaty@ztm.erzeszow.pl
  2. As a letter to: Rzeszów Urban Transportation Authority’s address, Trembeckiego 3, 35-234 Rzeszów
  3. Personally at the Passenger Service Points, located at:
  • Lisa-Kuli 20,
  • Targowa 1,
  • Grottgera 22,
  • Rejtana 65, (Plaza Rzeszów Shopping Centre)
  • Krakowska 20 (Nowy Świat Shopping Centre
  • Trembeckiego 3

Tickets

Ticket Prices

Rzeszów Urban Transportation Authority

Ticket Prices: effective 1 August 2019

Valid throughout Rzeszów, Tyczyn, Świlcza, Lubenia, Boguchwała and Łańcut Municipalities

 

Ticket type Ticket price (PLN) Ticket validity
Single-ride ticket Regular fare 3.60 Valid for one ride

on one bus

Statutory fare

(e.g. student)

1.80
Municipal fare

(e.g. pupil, pensioner)

2.10
4-ride ticket Regular fare 13.40 Valid for four rides on four buses
Statutory fare

(e.g. student)

6.70
Municipal fare

(e.g. pupil, pensioner)

8.00
60-minute ticket Regular fare 4.80 Valid for 24 hours, 60 minutes after validation
Statutory fare

(e.g. student)

2.40
Municipal fare

(e.g. pupil, pensioner)

2.80
24-hour ticket –

unlimited rides

Regular fare 12.00 Valid for 24 hours after validation
Statutory fare

(e.g. student)

6.00
Municipal fare

(e.g. pupil, pensioner)

7.20
5-day personalized ticket Regular fare 26.00 Valid for 24 hours for five consecutive days
Statutory fare

(e.g. student)

13.00
Municipal fare

(e.g. pupil, pensioner)

16.00
Monthly single-line ticket Regular fare 80.00  

Valid all day from the first till month-end

Statutory fare

(e.g. student)

40.00
Municipal fare

(e.g. pupil, pensioner)

48.00
30-day single-line personalized ticket Regular fare 80.00 Valid all day from the day of validation till 11:59 PM last day of expiration on the ticket
Statutory fare

(e.g. student)

40.00
Municipal fare

(e.g. pupil, pensioner)

48.00
 

All-line tickets

 

Monthly all-line personalized ticket

Regular fare 88.00  

Valid for 24 hours from the first to the last day of the month

Statutory fare

(e.g. student)

44.00
Municipal fare

(e.g. pupil, pensioner)

49.00
30-day all-line personalized ticket Regular fare 88.00 Valid all day from the day of validation to 11:59 PM last day of expiration on the ticket
Statutory fare

(e.g. student)

44.00
Municipal fare

(e.g. pupil, pensioner)

49.00
Monthly all-line personalized ticket Regular fare 180.00 Valid all day from the first to the last day of the month
Statutory fare

(e.g. student)

90.00
Municipal fare

(e.g. pupil, pensioner)

108.00
90-day all-line personalized ticket Regular fare 249.00 Valid for 24 hours from the day of validation to 11:59 PM of the last day of expiration on the ticket
180-day all-line personalized ticket Regular fare 499.00 Valid for 24 hours from the day of validation to 11:59 PM of the last day of expiration on the ticket
 

Personalized student tickets

1 September – 15 February 188.00 Valid for 24 hours
16 February – 30 June 188.00
 

Personalized pupil tickets

1 September – 31 January 209.00 Valid for 24 hours
1 February – 30 June 209.00
Monthly vacation ticket for children. school pupils, and full-time students.
Valid for one vacation month 40.00 Valid between

5 AM and 11 PM

Valid for two vacation months 70.00

 

Ticket Prices ''BUS + TRAIN''

Rzeszów Urban Transportation Authority

“BUS + TRAIN”

Ticket Prices effective 1 August 2019

 

Ticket type Ticket price (PLN) Ticket validity
I zone II zone
Monthly all line personalized ticket –

bus + train

Regular fare 130.00 156.00 Valid for 24 hours from the first to the last day of the month
Statutory fare

(e.g. student)

65.00 78.00
Municipal fare

(e.g. pupil, pensioner)

78.00 94.00
 

5-day personalized ticket –

bus + train

Full fare 38.00 46.00 Valid for 24 hours for five days
Statutory fare

(e.g. student)

19.00 23.00
Municipal fare

(e.g. pupil, pensioner)

23.00 28.00
Personalized student ticket – bus + train
1 October – 15 February 271.00 323.00 Valid for 24 hours
16 February – 30 June 271.00 323.00
Personalized pupil ticket – bus + train
1 September – 31 January 302.00 360.00 Valid for 24 hours
1 February – 30 June 302.00 360.00
Monthly vacation ticket for children. school pupils, and full-time students –

bus + train

Valid for one month 57.00 67.00 Valid

5 am –

11pm

Valid for two months 101.00 120.00

 

RKM Ticket Prices

Single-ride tickets payable upon boarding and exiting the bus using the electronic wallet contained in the Rzeszów City Card

 

Number of bus stops Regular fare Statutory fare

(e.g. student)

Municipal fare

(e.g. pupil, pensioner)

One 1.60 0.80 0.96
Two 2.50 1.25 1.50
Three 3.10 1.55 1.85
Four 3.20 1.60 1.92
Five 3.30 1.65 1.98
Six or more 3.40 1.70 2.04

 

Fares for a trip from the Central Railway Station to the Local Bus Station at Towarnickiego Street

Number of bus stops Regular fare Statutory fare (e.g. student) Municipal fare (e.g. pupil, pensioner)
One 1,60 0,80 0,96

 

Ticket templates

Click the link to access ticket templates

 

Entitlements

Entitlement to Free and Reduced Fares granted by Rzeszów Urban Transportation Authority

 

Valid throughout Rzeszów, Tyczyn, Świlcza, Lubenia, Boguchwała and Łańcut Municipalities

 

Statutory free fares

 

Persons entitled Entitlement document
Parliamentarians and Senators

 

An identity card of a parliamentarian or senator –Article 43(1) and Article 45(1) and (3) of Act of 9 May 1996 on the Exercise of the Mandate of a Parliamentarian or Senator (Journal of Laws from 2016, Item 1510, as amended)
War and military disabled persons and accompanying persons An identity card of a war or military disabled person containing an entry of relevant disability category or total or partial incapacity for work or total incapacity for work or incapacity to lead an independent life – Article 16(1) of Act of 29 May 1974 on War and Military Disabled Persons and Families Support (Journal of Laws from 2017, Item 2193) in connection with paragraph 1 in Regulation of the Minister of Infrastructure of 7 July 2003 on entitlement documents of war and military disabled persons and other persons to reduced fares by means of public transport (Journal of Laws from 2003, No. 134, Item 1258)
Blind persons, civilians, who are the victims of acts of war

 

An identity card of a blind civilian who is the victim of acts of war, a model of which is set out in Annex to Regulation of the Minister of Labour and Social Policy of 1 February 2007 on the identity card of a blind civilian who is the victim of acts of war (Journal of Laws from 2007, No. 24, Item 153),  in connection with Article 10  and Article 11 of Act of 16 November 2006 on cash benefits and entitlements of blind civilian who are the victims of acts of war (Journal of Laws from 2006, No. 249, Item 1824,as amended)

 

Municipal free fares

 

Persons entitled Entitlement document
Children in primary education or any other institution referred to in the Act of 14 December 2016. Law on School Education (Journal of Laws of 2018, item 996, as amended) (baby prams free of carriage charge)

 

Rzeszów City Card records, based on a document proving the birth date of a child
Children in primary education or any other institution referred to in the Act of 14 December 2016. Law on School Education (Journal of Laws of 2018, item 996, as amended), until the age of 21 Entries on the Rzeszów City Card, based on a valid school ID, as well as:

a) copy of the first page of tax return, containing information about the place of residence, confirmed with a stamp of the Tax Office where the tax return was submitted, or

b) tax certificate from the Tac Office confirming submission of personal income tax, including information about the place of residence provided in the document, or

c) Official confirmation of receipt together with a copy of the first page of the tax return form with a residence address, together with an ID document of the Official confirmation of receipt

– in case the PIT form was submitted electronically;

– for the previous calendar year, confirming that the place of residence of the student’s parent, legal guardians or of an adult student is Rzeszów

Persons over 70 years of age Rzeszów City Card records, based on an identity card or a photo document proving the birth date of a holder
Disabled children under 16 years of age with accompanying persons Rzeszów City Card records, based on the decision given by an administrative authority, an identity document – (the person indicated as a disabled person)
Persons:

a)    totally incapable of working or incapable of leading an independent life or with a severe physical disability

b)    permanent or chronic /long-term incapacity to work on-farm, with entitlement to care allowance

c)    totally incapable of service and working, incapable of leading an independent life (uniformed services)

 

Persons accompanying or indicated by the above-mentioned persons are also entitled to free fares.

 

a)    Rzeszów City Card records, based on the original copy of the decision given by the Social Insurance Fund (ZUS) or another authorized official body and an identity document

b)    Rzeszów City Card records, based on the original copy of the decision given by the Agricultural Social Insurance Fund (KRUS) and an identity document

c)            Rzeszów City Card records, based on the original documents issued by an authorized official body (Ministry of Interior and Administration, Ministry of Interior or Ministry of National Defence – Military Pension Office) and an identity document

The blind with a moderate or severe disability with their accompanying persons Rzeszów City Card records, based on the original copy of the decision given by an authorized official body or an identity card of the Polish Association of the Blind (the accompanying person indicated by a blind person)
Councillors of the Rzeszów City Council and councillors of the municipalities with which the Municipality of the Rzeszow City has entered into an inter-municipal agreement Rzeszów City Card records, based on an identity card of a councillor
Uniformed officers of the City Guard Rzeszów City Card records, based on the presentation of a service card
Citizens of twinned towns, on the basis of reciprocity Rzeszów City Card records, based on the approval of the Department of Promotion and International Cooperation of the City of Rzeszów Office
Voluntary blood donors who have given at least 15 (female) or 18 (male) litres of blood or corresponding quantity of other blood components Rzeszów City Card records, based on the Honorary Voluntary Blood Donor card  with an identity document
Honorary donors Rzeszów City Card records, based on the Honorary Donor card  with an identity document
Combatants (persons who are the victims of repression) Rzeszów City Card records, based on relevant documents
The unemployed of the Municipality of the Rzeszów City and the municipalities with which the Municipality of the Rzeszów City has entered into an inter-municipal agreement who have registered in their permanent place of residence and who are registered in the District Employment Agency/Office in Rzeszów, valid only on working days from Monday to Friday from 6 am to 5 pm. Rzeszów City Card records, based on a document issued by the District Employment Agency in Rzeszów which confirms the unemployed person’s registration and is valid for 30 days (from the day following the date of its issue) with an identity document. All holders of documents without a stated residence address are obliged to confirm same with an official document confirming their residence address, that is valid for one year from the day following the date of issue.

Statutory reduced fares

 

Persons entitled Entitlement document
50 percent reduction – students of institutions of higher education; students of higher schools of vocational education; graduates of first-cycle studies are entitled to reduction until 31 October of the year of graduation. A valid student card or electronic student card, a model of which is set out in Annex 2 and Annex 3 to Regulation of the Minister of Science and Higher Education on the documentation of the course of studies of 14 September 2011 (Journal of Laws from 2016, Item 1554, as amended) in connection with Article 188(1) of Act of 27 July 2005 – Law on Higher Education (Journal of Laws from 2017, Item 2183, as amended) or Rzeszów City Card record or e-card, based on a valid student card.
50 percent reduction – combatants; persons engaged in combatant-equivalent activities; certain persons who are the victims of wartime and post-war repression An identity card of a repressed person containing an entry of total or partial incapacity for work or total incapacity for work or incapacity to lead an independent life; or a certificate issued by the Office for War Veterans and Victims of Oppression containing an entry regarding the reductions to which they are entitled – Article 20(1) of Law of 24 January 1991 on Combatants and Certain Persons who are the Victims of Wartime and Post-war Repression (consolidated text of Journal of Laws from 2014, Item 1206, as amended); or Rzeszów City Card record, based on a valid identity card of a repressed person containing an entry of total or partial incapacity for work or total incapacity for work or incapacity to lead an independent life or a certificate issued by the Office for War Veterans and Victims of Oppression containing an entry regarding the reductions to which they are entitled.
50 percent reduction – injured veterans, receiving disability pension due to injuries or diseases resulting from participation in war efforts abroad An identity card of an injured veteran with an identity card of a pensioner a model of which is set out in Regulation of the Minister of National Defence of 16 February 2012 on the template of an identity card of a veteran and an injured veteran and their issuance, exchange, and return (Journal of Laws from 2012, Item 229) in connection with Article 30 of Law of 19 August 2011 concerning veterans who participated in war efforts abroad (Journal of Laws from 2011, No. 205, Item 1203, as amended) or Rzeszów City Card record, based on an identity card of a veteran with an identity card of a pensioner.

 

Municipal reduced fares

 

Persons entitled Entitlement document
Students not resident in Rzeszów from the beginning to the end of their education at school or institution referred to in the Act of 14 December 2016. Law on Education (Journal of Laws from 2018, item 996, as amended), until attaining the age of 21. Rzeszów City Card record, based on a valid school identity card
Pensioners, retired judges and prosecutors (excluding one-line discount tickets) Rzeszów City Card record, based on relevant documents
Persons (excluding one-line discount tickets):

a)    totally incapable of working or with moderate disability

b)    totally incapable of service and working, incapable of leading an independent life (re uniformed services)

a)    Rzeszów City Card record, based on the original of the decision issued by the Social Insurance Fund (ZUS) or another authorized official body and an identity document

b)    Rzeszów City Card record, based on relevant documents (Ministry of Interior and Administration, Ministry of Interior or Ministry of National Defence – Military Pension Office) and an identity document

Recipients of a survivor pension, widows or widowers, who have received pension (excluding one-line discount tickets) Rzeszów City Card record, based on relevant documents
Students of full-time doctoral (third-cycle) studies Rzeszów City Card record, based on a valid student identity card and a certificate issued by the institution of higher education confirming that the student attends full-time programme
Parents or custodians of disabled children attending Special Schools Complex and therapeutic activities Rzeszów City Card record, based on a certificate issued by the school

Timetable for buses

Airport connection

Rzeszów-Jasionka Airport is served by two bus lines: 51 and 53. Both buses stop at all bus stops en route.

 

Timetable for buses

Passenger Service Points

  • Passenger Service Point at 20 Lisa-Kuli Street, Monday – Friday 10 AM – 7.30 PM, first and last Saturday of the month 10 AM – 2.30 PM
  • Passenger Service Point at 1 Targowa Street, Monday – Friday 8 AM – 5.30 PM, first and last Saturday of the month 10 AM – 2.30 PM
  • Passenger Service Point at 22 Grottgera Street, Monday – Friday 8 AM – 5.30 PM, first and last Saturday of the month 10 AM – 2.30 PM
  • Passenger Service Point at 65 Rejtana Street (Plaza Rzeszow Shopping Centre), Monday – Friday 10 AM – 5.30 PM
  • Passenger Service Point at 20 Krakowska Street (Nowy Swiat Shopping Centre, Monday – Friday 10 AM – 5.30 PM
  • Registered office of Rzeszow Urban Transportation Authority at 3 Trembeckiego Street, Room 12, Monday 7.30 AM – 4 PM, Tuesday – Friday 7.30 AM – 3 PM
  • Passenger Service Point at 7 Towarnickiego Street (Local Bus Station), Monday – Friday 8 AM – 3.30 PM

Rzeszów City Card

 

Instructions for Rzeszów City Card Use

To get your Rzeszów City Card:

  • Fill in an application form for the card at a Passenger Service Point or online at https://ebilet.erzeszow.pl/Wniosek.
  • Save an electronic season ticket on the card.
  • Buy the first season ticket at a Passenger Service Point.*

To buy season ticket online (E-ticketing service)

To top-up your Rzeszów City Card online:

  1. Visit https://ebilet.erzeszow.pl/Rejestracja to register.
  2. Sign in at https://ebilet.erzeszow.pl/Login using your card number and password generated during registration.
  3. Select Top-up your Card tab.
  4. Select ticket type (season Ticket) –  ATTENTION – You cannot top-up a monthly one-line ticket.
  5. Select Season ticket tab to specify your ticket.
  6. Pay for your ticket by:
    • card (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro),
    • bank transfer.

To complete top-up transaction, transfer transaction data to the card (using bus ticket validation machine). Choose a language on the validation machine.

 

You can top up your e-card online (save any electronic season ticket on the e-card) using e-card reader installed in bus ticket validation machines. To begin top-up transaction, choose the last option on the menu – „Zapisanie biletu” (Image 1), and follow the instructions.

Having pressed the button, you have five seconds to insert the e-card in the reader (Image 2)

If you do not insert the e-card in the reader within five seconds, transaction will be discontinued.

If you insert the e-card in the reader within five seconds, ticket validation machine will start to download top-up transaction data and will display an appropriate message (Image 3 and 4)

* Location of Passenger Service Points:

  • 22 Grottgera Street,
  • 20 Lisa Kuli Street,
  • 1 Targowa Street,
  • 20 Krakowska Street, Nowy Świat Shopping Centre,
  • 65 Rejtana Street, Plaza Rzeszów Shopping Centre,
  • 3 Trembeckiego Street.

 

Using e-wallet

Step 1

Do you already have a Rzeszów City Card (e-card)?

If you do, go to Step 2. If you do not, fill in an application form for the card online at ebilet.erzeszow.pl or at a Passenger Service Point and collect your personalized e-card.

Step 2

Top-up your e-card with a minimum of 10 PLN, using a Ticketing machine, online at ebilet.erzeszow.pl, or at a Passenger Service Point.

Step 3

Save on travel using the entry-exit registration system.

Instructions

When you board the bus, place your e-card against the ticket validation machine to pay appropriate fare. Just before leaving the bus, place your e-card against the ticket validation machine again. If your route is shorter than six bus stops, you will obtain partial reimbursement (in accordance with the standard table of charges of “e-wallet”).

Ticket Control and Debt Collection

  1. In the event of failure to comply with the requirement to pay fare as determined by an authorised representative of Rzeszów Urban Transportation Authority during ticket controls, a passenger is obliged to pay the fare, additional fee, and handling fee – in accordance with Rzeszów City Council Regulation No. LXI/1131/2013 of 22 October 2013, concerning methods of calculating additional and handling fees in the events of failure to comply with the requirement to pay fare for travelling as well as the fee for causing disruption to the trip or re-routing without due cause.
  2. Amount of additional fee

 

Basis for request for payment Amount of additional fee For a maximum of 7 days
1. No valid ticket 252 PLN 176.40 PLN
2. Ticket punched multiple times 252 PLN 176.40 PLN
3. Monthly ticket invalid for the designated route 252 PLN 176.40 PLN
4. Reduced fare ticket without entitlement 216 PLN 151.20 PLN
5. Ticket of negative value 70 PLN 50.40 PLN
6. Infringement of regulations on transport of goods and animals 108 PLN 75.60 PLN
7. Stopping or re-routing vehicle 540 PLN

 

  1. Payment of additional fee within maximum seven days following the date of issue of the request for payment results in ex officio reduction of fee amount by thirty percent.
  2. Reporting at a Passenger Service Point or in the registered office of Rzeszów Urban Transportation Authority within seven days following the date of issue of the request for payment of a personalized, seasonal ticket, a document giving entitlement to free or reduced fare results in payment of handling fee only, which is ten percent of additional fee. Payment of additional fee within seven days following the date of issue of the request for payment results in ex officio reduction of fee amount by thirty percent.
  3. Fees and payments for issue of the request for payment must be paid within 14 days following the date of issue of the request for payment subject to being challenged in judicial proceedings without the issuance of pre-litigation request for payment by post.
  4. Payments for issue of the request for payment shall be made to the bank account of Rzeszów Urban Transportation Authority. Please provide ticket controller’s identification number and case number. Please note that the date of payment shall be deemed to be the date the due amount is credited to the Rzeszów Urban Transportation Authority’s account.
  5. A request for payment form may be downloaded using this link.Template of filled-in form [template]All written complaints and requests should be completed in Polish.

Name of the bank: PKO Bank Polski S.A.

Account number: 06 1020 4391 0000 6202 0145 0576

Please note that the date of payment shall be deemed to be the date the due amount is credited to the Rzeszów Urban Transportation Authority’s account or is paid in person at:

  • Passenger Service Point at 20 Lisa-Kuli Street, Monday – Friday 10 AM – 7.30 PM, first and last Saturday of the month 10 AM – 2.30 PM
  • Passenger Service Point at 1 Targowa Street, Monday – Friday 8 AM – 5.30 PM, first and last Saturday of the month 10 AM – 2.30 PM
  • Passenger Service Point at 22 Grottgera Street, Monday – Friday 8 AM – 5.30 PM, first and last Saturday of the month 10 AM – 2.30 PM
  • Passenger Service Point at 65 Rejtana Street (Plaza Rzeszow Shopping Centre), Monday – Friday 10 AM – 5.30 PM
  • Passenger Service Point at 20 Krakowska Street (Nowy Swiat Shopping Centre, Monday – Friday 10 AM – 5.30 PM
  • Registered office of Rzeszow Urban Transportation Authority at 3 Trembeckiego Street, Room 12, Monday 7.30 AM – 4 PM, Tuesday – Friday 7.30 AM – 3 PM
  1. Passengers who wish to complain about / appeal against a request for payment are encouraged to appear in person on Mondays between 12 PM and 4 PM (Room 11). If a Monday falls on a non-working day, another date will be announced at www.ztm.erzeszow.pl.